Important Christmas Delivery Message

17th Dec is the "official" last posting date for items to arrive by Christmas. However, our couriers become very busy at this time of year and we can't be sure every delivery will be made as promptly as normal.

To manage customer expectations we advise you before you order that although we will be dispatching all orders straight away as always, some orders may take a little longer to arrive than the estimated delivery date at this time of year.

Frequently Asked Questions

What type of cartridge do I have?

The 3 main types of cartridge we supply currently are 1/4 turn ceramic disc cartridges, monoblocs, and compression / washer tap valves.

1/4 Turn Ceramic Disc Cartridges

These turn to control the flow and look like this:

Monobloc Cartridges

These are usually plastic used in mixer taps

Compression / Washer Tap Valves

These expand and contract when turned and look like this:

How do I find the right tap cartridge?

You can use our How to Measure section which guides you through by asking you simple questions.

Who can I contact for help if I can't find my tap cartridge on your website?

If you can't find what you need, or need to speak to someone, please send a message via WhatsApp or email. All contact details can be found here.

Can I send in a photo for you to help me match up my tap cartridge?

You can use "How to Measure" page along with a micrometer or vernier caliper which can be found on sites like amazon or eBay.

You can use "How to Measure" page along with a micrometer or vernier caliper which can be found on sites like amazon or eBay.

Which way do the ceramic tap cartridges open and close?

Our Blue ceramic tap cartridges open anti clockwise and our Red ceramic tap cartridges open clockwise. Now logically you would think that means if you need a hot ceramic tap cartridge you order a red one and if you need a cold ceramic cartridge you order a blue one. Well, for most customers that will likely be correct, however it is very important to check that your taps have been plumbed up to the UK standard for that to work.

 

The UK standard is your hot water tap is on the left as you look and the cold tap is on the right. If your taps are plumbed to the UK Standard then the above theory should work. But, if you find your taps are not plumbed to the UK Standard and your cold tap is on the left and your hot on the right then you probably need to buy a blue cartridge for the hot tap and a red cartridge for the cold tap.

 

One final point, you may be wondering why you use the words likely and should. This is because, as with many plumbing items, there is always the odd exception to the rule, so there will likely be a tap that the above instructions do not work with. So we would advise you to always take out your old cartridge and blow through it to check which way it opens to ensure you order correctly.

Which way do the compression valves open and close?

All our compression valves open anti clockwise and close clockwise so are interchangeable for your hot or cold tap.

Can I get next day delivery for my order?

If you order before midday and choose our express delivery option for £5, then in many cases you will receive the items on the next working day. We do however say 1-2 working days for express delivery and 2-3 working days for standard delivery as we cannot actually guarantee next day delivery.

Have a look at our delivery details page for more detailed information.

Can I visit your warehouse to buy tap cartridges onsite?

We don't have a physical shop, but we do have a warehouse that you can visit if you are able to easily get to Hoo Marina Industrial Estate near Rochester in Kent.

It is advisable to contact us at info@tap-cartridges.com if you can to let us know you will be visiting, but you can visit any time in working hours (9:00 to 16:00 Monday to Friday except bank holidays).