Frequently Asked Questions

What type of cartridge do I have?

The 3 main types of cartridge we supply currently are 1/4 turn ceramic disc cartridges, monoblocs, and compression / washer tap valves.

1/4 Turn Ceramic Disc Cartridges

These turn to control the flow and look like this:

Monobloc Cartridges

These are usually plastic used in mixer taps

Compression / Washer Tap Valves

These expand and contract when turned and look like this:

How do I find the right tap cartridge?

You can use our How to Measure section which guides you through by asking you simple questions.

Who can I contact for help if I can't find my tap cartridge on your website?

If you can't find what you need, or need to speak to someone, please send a message via WhatsApp or email. All contact details can be found here.

Can I send in a photo for you to help me match up my tap cartridge?

You can use "How to Measure" page along with a micrometer or vernier caliper which can be found on sites like amazon or eBay.

Can I get next day delivery for my order?

If you order before midday and choose our express delivery option for £3, then in many cases you will receive the items on the next working day. We do however say 1-2 working days for express delivery and 2-3 working days for standard delivery as we cannot actually guarantee next day delivery.

Have a look at our delivery details page for more detailed information.

Can I visit your warehouse to buy tap cartridges onsite?

We don't have a physical shop, but we do have a warehouse that you can visit if you are able to easily get to Hoo Marina Industrial Estate near Rochester in Kent.

It is advisable to contact us at if you can to let us know you will be visiting, but you can visit any time in working hours (9:00 to 16:00 Monday to Friday except bank holidays).