What type of cartridge do I have?
The 2 main types of cartridge we supply currently are 1/4 turn ceramic disc cartridges and compression / washer tap valves.
1/4 Turn Ceramic Disc Cartridges
These turn to control the flow and look like this:
Compression / Washer Tap Valves
These expand and contract when turned and look like this:
How do I find the right tap cartridge?
Who can I contact for help if I can't find my tap cartridge on your website?
Can I send in a photo for you to help me match up my tap cartridge?
Can I get next day delivery for my order?
If you order before midday and choose our express delivery option for £2, then in many cases you will receive the items on the next working day. We do however say 1-2 working days for express delivery and 2-3 working days for standard delivery as we cannot actually guarantee next day delivery.
Have a look at our delivery details page for more detailed information.
Can I visit your warehouse to buy tap cartridges onsite?
We don't have a physical shop, but we do have a warehouse that you can visit if you are able to easily get to Hoo Marina Industrial Estate near Rochester in Kent.
It is advisable to contact us at email@example.com if you can to let us know you will be visiting, but you can visit any time in working hours (9:00 to 17:00 Monday to Friday except bank holidays).